Our ratings section is based on our professional observations of interactions between these insurance companies and accident claimants. Leif’s ratings are based on our opinion and interfacing with these companies for more than 25 years. We are only rating the largest national insurance companies and three regional ones at this time. We update our ratings periodically. There are more than 200 insurance companies that offer auto insurance in the United States.
NATIONAL INSURERS | ALLSTATE | FARMERS | GEICO | LIBERTY MUTUAL | PROGRESSIVE | STATE FARM |
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HANDLE CLAIMS PROMPTLY | B | A | C | D | B | D |
CUSTOMER SERVICE | B | B | D | F | A | D |
COVER 100% OF CLAIMANTS CLAIM WITHOUT A THIRD PARTY STEPPING IN TO HELP CLAIMANT | D | D | F | F | C | F |
DOES THIS INSURANCE COMPANY HAVE A DISCOUNT PREFERRED BODYSHOP NETWORK | Y | Y | Y | Y | N | Y |
POLL OF BODYSHOPS. % OF SHOPS THAT SAY INSURER WILL COVER SHOPS RATES (JUNE, 2020) | 30.4 | 25 | 8.9 | 26.8 | 58.2 | 32.1 |
HONESTY WITH THEIR CUSTOMERS | D | C | F | D | B | F |
OVER ALL PERFORMANCE AS AN INSURER WHILE COVERING A CLAIMANTS LOSS | C | B | F | F | A | F |
DOES THIS INSURANCE COMPANY FORCE IMITATION PARTS ON CONSUMERS | N | N | Y | Y | N | Y |
HONOR THEIR WARRANTIES TO CLAIMANTS | C | C | F | D | A | F |
YELP RATING – 10/20 | 1.5 STARS | 1.5 STARS | 1.5 STARS | 1.5 STARS | 1.5 STARS | 1.5 STARS |
LEIFS OVER ALL RATING | C | C | F | F | A | F |
REGIONAL INSURERS | MUTUAL OF ENUMCLAW | PEMCO | OREGON MUTUAL |
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HANDLE CLAIMS PROMPTLY | A | B | B |
CUSTOMER SERVICE | A | D | C |
COVER 100% OF CLAIMANTS CLAIM WITHOUT A THIRD PARTY STEPPING IN TO HELP CLAIMANT | D | F | D |
DOES THIS INSURANCE COMPANY HAVE A DISCOUNT PREFERRED BODYSHOP NETWORK | N | N | Y |
POLL OF BODYSHOPS. % OF SHOPS THAT SAY INSURER WILL COVER SHOPS RATES (JUNE, 2020) | N/A | N/A | N/A |
HONESTY WITH THEIR CUSTOMERS | B | D | C |
OVER ALL PERFORMANCE AS AN INSURER WHILE COVERING A CLAIMANTS LOSS | B | F | C |
DOES THIS INSURANCE COMPANY FORCE IMITATION PARTS ON CONSUMERS | N | N | N/A |
HONOR THEIR WARRANTIES TO CLAIMANTS | B | D | C |
YELP RATING – 10/20 | 2.0 STARS | 1.5 STARS | 1.5 STARS |
LEIFS OVER ALL RATING | B | C | C |
Source: consumeraffairs.com