For over 15 years, Leif's Automotive has worked to keep consumers aware of their rights. We encourage car owners to know a few things we've learned along the way. Please call us for any question you don't see answered here.
Call Leif's First
503-620-LEIF (5343)
Medford & Southern Oregon:
541-535-5621
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Frequently Asked Questions: |
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The Insurer is pressuring me to use of one their contract shops. Is this legal? Click Here
No. By Oregon law, you have the right to take your vehicle anywhere you want. The insurance company is obligated to pay the shops reasonable and customary rates and prices.
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I just want to get my car fixed right, without delays, cash out of my pocket or hassles. Can you help? Click
Here
This is where we shine. Our 24 hour
repair process, our No Hassle Policy
and our guarantee that you will never
pay more then the market’s surveyed
rates or prices assures you of a quick
efficient quality repair.
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Can insurers demand I use imitation parts? Click Here
No. Oregon law requires only certified factory quality parts be specified by the insurance company.
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The other insurer is paying the bill, what are my rights? Click Here
You have many rights under Oregon law. A free rental, loss of value cash reimbursement, factory parts, industry-standard pre-loss repairs and special equipment replacement to name a few. Call (503) 620-5343 and ask for specific questions regarding your collision claim.
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Do you bill direct to insurance companies? Click Here
We can bill direct to all insurance companies.
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I need the vehicle towed. Who pays the tow bill? Click Here
The insurance company paying the claim will cover the cost of tow bills. Towing between markets, (i.e., Medford to Portland), may be only partially covered. We make all the arrangements for towing on your behalf.
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The insurer says they will guarantee their contract shop's work. Is that true? Click Here
Insurance Company says they guarantee the work but in actuality they either pay us to redo the work or refuse to honor their guarantee. Only the company that performs the service can guarantee what they do.
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What
if I don’t
want my car completely repaired. Can I keep
the money? Click Here
The insurance company owes you the dollar amount to repair your vehicle to pre-loss condition only. What you do with that money is up to you.
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Insurers say it will take longer if I go out of their network. Is that true? Click Here
No. It may be true for other non-network
shops, but at Leif’s, we work 24
hours a day, five days a week. We repair
your vehicle up to 50% faster than insurer
network shops.
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