We operate one of the largest automotive collision repair and mechanical repair facilities on the West Coast. We observe a large volume of interactions between insurers, ourselves, other body shops, consumers, attorneys and vendors. These ratings are based on Leif's observations.
| Insurance Company |
Always uses factory parts without hassles |
Explains all of the claim benefits to the consumer |
Pays for all of the claim without needing expert to help consumer |
Prompt claims response and claim settlement |
Lets consumer use shop of choice without hassles |
Recommends contract body shops |
Overall
Score |
| Allstate |
B |
B |
B |
B |
C |
YES |
B |
American
Commerce |
B |
D |
D |
D |
D |
NO |
D |
American
Family |
A |
A |
B |
B |
C |
YES |
B |
| Country Companies |
A |
D |
D |
C |
F |
NO |
C |
| Geico |
B |
B |
B |
B |
F |
YES |
C |
| Farmers |
F |
F |
F |
F |
F |
YES |
F |
| Hartford |
F |
D |
D |
C |
F |
NO |
D |
| Liberty Mutual |
A |
C |
C |
C |
C |
YES |
C |
Liberty
Northwest |
A |
C |
C |
C |
C |
YES |
C |
| Nationwide |
F |
D |
D |
C |
F |
YES |
D |
| Progressive |
A |
B |
B |
A |
C |
NO |
B |
| Safeco |
B |
D |
D |
D |
F |
YES |
D |
| State Farm |
A |
A |
A |
A |
B |
NO |
A |
| USAA |
A |
B |
B |
A |
B |
YES |
B |
|