Insurance Company Ratings

Leif’s Auto Collision and Service Centers handles tens of thousands of insurance claims. We know insurance companies! How your insurance company takes care of you after a claim is just as important as price. These ratings are a summary of our professional observations based on ongoing experiences and interactions with top insurers by volume. Where does your Insurance Company rank?

We are rolling out our insurance ratings information website in June that will, through videos, consumer stories and pictures, give you the facts about insurers to help you find what insurance is right for you.

(On a side note, Farmer’s Insurance and Nationwide Insurance continue to hold the dubious distinction of an F for their utter disregard for proper claims handling. We rate them as “do not buy.”

Insurance Company	Always uses factory parts without hassles	Explains all of the claim benefits to the consumer	Pays for all of the claim without needing expert to help consumer	Prompt claims response and claim settlement	Lets consumer use shop of choice without hassles	Recommends contract body shops	Leif's Overall Score	J.D. Power Rating * (out of 1000 points, higher is better)
Allstate	B	B	B	B	C	YES	B	781
American Commerce	B	D	D	D	D	NO	D
American Family	A	A	B	B	C	YES	B	784
Country Companies	A	D	D	C	F	NO	C	782
Geico	B	B	B	B	F	YES	C	793
Farmers	F	F	F	F	F	YES	F	757
Hartford	F	D	D	C	F	NO	D	771
Liberty Mutual	A	C	C	C	C	YES	C	785
Liberty NW	A	C	C	C	C	YES	C
Nationwide	F	F	F	F	F	YES	F	759
Progressive	C	D	F	B	D	YES	D	775
Safeco	B	D	D	D	F	YES	D	763
State Farm	A	A	A	A	B	NO	A	795
USAA	A	B	B	A	B	YES	B

See why Progressive Insurance and Farmers Insurance are listed in MSNBC's 2011 Customer Service Hall of Shame.

Top customer-satisfaction rankings for 2010

Insurer

1,000-point scale

Insurer

1,000-point scale

Amica Mutual

849

Grange

770

Erie Insurance

815

Allstate

768

Auto-Owners Insurance

813

Travelers

768

Shelter

807

Automobile Club Group

766

State Farm

795

Safeco

763

Geico

793

Esurance

759

Liberty Mutual

785

Nationwide

759

American Family

784

California State Automobile Association

758

Country

782

Farmers

757

Alfa Insurance

781

GMAC

751

Ameriprise

779

MetLife

749

Automobile Club of Southern California

777

Mercury

747

Industry average

777

Encompass

745

Progressive

775

The Hanover

744

Kemper

771

21st Century

739

State Auto

771

Commerce

726

The Hartford

771

Source: J.D. Power and Associates

* Ratings via MSN: http://articles.moneycentral.msn.com/Insurance/InsureYourCar/the-car-insurer-customers-like-best.aspx